| The circular
on this issue follows the earlier circulars dated 10th March
2006 and 8th November 2006. Despite this, we are still facing
problems and thought that a reminder would help. We would
like issues on this score to be kept at a minimum. The problem
areas are:
1. Payment by due date: Bills despatched to members in
any month fall due on the 15th of the following month. Most
members pay well before the due date. But there are a few
who do not do so and hence this circular. Among the many
reasons stated are “being out of town”, “have
not received the bill”, etc. When one is a member
one should be aware as to when to expect the bill and the
extent to which one has used the Club. So pay an advance
so that one is not in contravention of the rules. The charges
for any facility in a Club are low compared to anywhere
outside. The minimum credit period a member enjoys is 45
days. Please bear this in mind. This is our Club and the
rules are framed by the General Body, which is us. So please
let us follow the rules which we have framed.
2. Non receipt of bills: The Club sends the bills through
courier. It obtains a proof of delivery. You should receive
the bill by the 15th of the month. In case, you have not
received the bill please state so in writing. Also please
find out the amount of the bill from the office and make
the payment.
3. Wrong billing: We have received complaints from members
that their bill is in excess mainly because two reasons:
In the first case, please send the wrong chits under cover
of a letter while maintaining a copy of the entire bunch.
In the second case, please provide proof of your intimation
to the Club. Very often, members state that they have orally
informed the necessary department. You would appreciate
that it is difficult for us to give a credit in such cases.
In addition, please note that if you are opting out of a
monthly service you have to inform the Office before the
beginning of the month for which you would not like to be
billed. Cancellation can only be prospective and not retrospective.
The ideal way to protect oneself when there is an issue
of being billed in excess is to send a letter to the Club
and get an acknowledgement on the copy of the letter. It
will help us in giving you the credit and tighten controls
at the Club if you have proof.
In case your bill is wrong, please pay in full. You will
be given credit for the excess billed after we go through
your complaint. We assure you that your grievance will be
addressed immediately.
We know that this is a long circular but our intention
is to inform members and, as stated earlier, to keep complaints
on this score to a minimum. We hope you appreciate our thoughts
on this issue. We look forward to your cooperation.
For any compliant: Email address:
mcclub@rediffmail.com
mccgm@dataone.in
mcclubnew@gmail.com
Fax No. 2851 7352
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